AKSHAY TOMAR

 Currently with a degree in BBA in Hospitality and Tourism Industry, I have been researching companies of interest that I feel would be a good fit for my professional interests. After learning about your esteemed company, I am very interested in joining your organization.

 

I realize you will need to know a bit more about me in order to consider me as suitable candidate; for this reason, I have enclosed my résumé for your review as the first step in the application process. I trust you will find my dedication to be a strong indicator of what I would contribute as a skilled, hardworking member of your organization.

During my tenure as an employee with Carlson Wagonlit Travels Gurgaon, a leading provider of travel services, and RDM Gurgaon, which is one of the earliest and still undoubtedly one of the leading BPOs of India in the travel and aviation industry, I greatly enjoyed the challenges my role had to offer. At these unique positions, I worked collaboratively with a talented team of professionals in the development of effective services and business relations.

 

As a keen and vigilant observer, I have learned a lot about work requirements at all levels of the organization. My technical acumen and ability to diffuse the tensions of stressed end users has contributed to effective communication, problem analysis, and technical resolutions from common to complex in nature. Combined, I am confident I would be an asset to your organization.

Thank you in advance for your time and consideration. I hope to speak with you soon.

 

Sincerely,

 

Akshay Tomar

+919810307721

Enclosure: Résumé

========================================================================

AKSHAY TOMAR

Phone: +919810307721

E-mail: akshaytomar87@gmail.com

Date of Birth: 27 November 1987

-------------------------------------------------------------------------------------------------------------------------------

WORK SKILLS

Sales and Marketing

• Generating sales lead.

• Meeting and solving client queries, analyzing their needs and suggesting them with best options.

• Selling add-on products to existing customers.

• Going through daily log of voice messages and email requests received offline for creation of new customer base.

• Creating and maintaining interested client database for follow ups.

Customer Support and Informational Services

• Solving client queries, on product or market in general.

• Providing product and service information.

• Customer budget planning and providing best packages.

• Calculating exchange and refund value of products and applying service fee, penalties or waivers per company rules.

• Adhering to critical SLA requirements and ensuring prompt delivery of services to business partners.

Emails, Social Media and Content Writing

• Liaising with Suppliers and Customer’s directly at global market through emails.

• Managing business reputation and online reviews on various websites such as Better Business Bureau.

• Starting email marketing campaign and managing social media handles.

Grievance Handling and Rapport Building

• Handling customer grievances, and working with various US banks and customers to settle chargebacks.

• Ensuring customer satisfaction and loyalty by offering them freebies and follow-up regarding services offered.

Team Management and Interdepartmental coordination

• Managing task force for conducting parties while coordinating with seniors and other departments while reporting directly to the manager about the smooth functioning of services being provided.

• Ensuring proper delegation of the work to the junior staff for maximum effectiveness of work.

Software Maintenance

• Regularly checking and updating software provided to business partners.

• Generating user codes for private services with level of control.

• Analyzing and correcting system discrepancies reported by clients while ensuring prompt action. MIS reporting and data maintenance.

Webinars and Training

• Providing training to clients on NSE Nest trading platform and solving their queries regarding share market, trading styles and strategies.

• Training new team members on the topics of share market and further assist them in sales and support of services.

Personal Investing

• Managing own trading portfolio since 2011.

• Using fundamental approach to ascertain market movements at both macroeconomic and microeconomic level through study of economic impacts of Government policies and corporate decisions with accordance of global financial trends.

• Experience of trading in both cash segment and derivatives of commodities, currencies and equity.

EMPLOYMENT HISTORY

Xcel Serv Solutions Pvt Ltd:

5 June 2017 April, 2018

Sr. Customer Service Associate

• Answering inbound calls

Kumar Share Brokers Pvt Ltd:

8 February 2015 September, 2015

Assistant Manager

• Generating sales lead.

• Meeting and solving client queries, analyzing their needs and suggesting them with best options.

• Selling add-on products to existing customers.

• Client Database Maintenance and follow up.

Tripster Solutions Pvt. Ltd:

December, 2013 December, 2014

Executive- Email Support and Chargeback, Online Reputation and Social Media Managing

Calls Quality Reporting

• Worked on Amadeus and Sabre.

• Managing business reputation on various websites such as Better Business Bureau and other on social media handles.

• Going through daily log of voice messages and email requests received offline for creation of new client base.

• Handling customer grievances, and working with various US banks and customers to settle chargeback and ADM.

• Emails department.Working with various US banks and customers to settle chargebacks. Managing business reputation online on social media on various websites such as Better Business Bureau.

•  Worked as quality analyst on inbound calls. Handled Credit Card Verification and Ticketing profiles as well. 

• Liaising with Suppliers and Customer’s directly at global market  Analyzing various work reports and providing summary to Manager.

InterGlobe Technologies Pvt. Ltd:

November, 2012 June, 2013

Process Associate- Sales and Informational Services, Add-Ons Marketing, Inbound calls

• Worked for Ethiopian Airlines on sabre systems.

• Solving client queries, on product or market in general.

• Providing product and service information like Baggage Allowance and Flight Information.

• Making New Reservations, handling exchanges and ticket refunds.

• Inbound Calling Profile for Ethiopian Airlines, one of the members of Star Alliance.

• Making new reservations, full and partial Exchanges and Refunds. Providing visa, cargo, baggage information services.

Isango India Pvt. Ltd:

November, 2011 August, 2012

Customer Service Associate- Emails and Outbound Calls, Content Writing and Online Reputation

• Liaising with Suppliers and Customer’s directly at global market through emails.

• Making bookings/Vouchers/Tickets.

• Liaising with Suppliers and Customer’s directly at global market to ensure smooth travel experience.

• Analyzing various work reports and providing summary to Manager directly.

• Ensuring customer satisfaction and loyalty by offering them freebies and follow-up regarding services offered.

Carlson Wagonlit Travel India Pvt. Ltd:

February, 2011 July, 2011

Travel Counselor- Refunds and Exchanges, Business Partners Servicing, Agent Debit Memo investigations

• Worked on Sabre, Apollo and Worldspan

• Calculating International ticket value in different scenarios such as partial usage, waiver in accordance with fare rules.

• Knowledge of Airline Reporting Corporation’s online system.

• Calculating exchange and refund value of products and applying service fee, penalties or waivers per company rules.

• Adhering to critical SLA requirements and ensuring prompt delivery of services to business partners.

Reservation Data Maintenance (India) Pvt. Ltd:

June, 2010 February, 2011

Team Member- Software Updating and Maintenance, MIS Maintenance

• Worked for GDS Amadeus: Fare Uploading, Baggage Coding, Generating Vendor IDs,

• Contacting Airlines, correcting system discrepancies of data loaded.

• Analyzing and correcting system discrepancies reported by clients while ensuring prompt action.

• Investigating and discussing Agent Debit Memo. GDS Amadeus Fare uploading,

• Updating/ Correcting Baggage Allowance Table. Generating Vendor IDs for Private/Negotiated Fares. Correcting System discrepancies.

Radisson Suites:

December, 2009 April, 2010

Management and Industrial Training

• Handled Guests during internship in Hotel and coordinated with other departments such as Housekeeping, F&B, Transport and Security, Kitchen, Banquets, In house Shops while reporting directly to the seniors and bosses accountable to.

• Managed few small budget party functions while coordinating with seniors and reporting to our F&B Manager about the smooth functioning of services being provided while delegating the work to the junior staff. Opera RMS.

ACADEMIC DETAILS

• Cleared NISM Series VIII- Equity Derivatives examination 1600075788     77.50%                                                

May, 2016

• Cleared IC-33 Life Insurance Agent (Licence Nbr- 10444284)      69%

February, 2015

• Bachelor of Business Administration, Ansal Institute of Technology, (TMV) 57%

2007 2010

• Sr. Secondary School Certificate Examination, Kendriya Vidyalaya (CBSE) 62%

2005 2006

• Secondary School Certificate Examination, Kendriya Vidyalaya (CBSE) 50%

2002 2003

• Passed Senior UN Information Test 79%

2002 2002

• Passed Pre-Senior UN Information Test 55%

2000 2000

COMPUTER SKILLS

• Experience on software used in capital markets like: ODIN, TradeTiger, FXnet Trader Platform, Metastock.

• Understanding of functionality of software- NSE NEAT System.

• Experience with integration of symbols in Ms Excel provided by Bloomberg, Yahoo Finance, Reuters, Sharekhan etc for charting, pattern recognition and technical analysis by running macros and or excel formulas.

• Implementation of Algo Trading rules. Understanding of HFT functioning and resources used for its implementation.

• Experience on Amadeus, Sabre and Worldspan.

• Experience on Airline Reporting Corporation’s Interactive Agent Reporting.

• Strong practical knowledge of MS Word, Excel, PowerPoint, Visual Basic.

• Basic knowledge of web designing, software development, computer hardware and networking.

• Typing Speed of 42 wpm

PROFESSIONAL STRENGTHS

• Excellent analytical and statistical modeling skills.

• Ability to apply technical indicators as well as fundamental approach in analysis of market movements.

• Understanding of market rules and regulations.

• Activities of pre-open market session and post market session.

• Global and domestic trend analysis with cause and effect of market movements based on logic, experience and historical data analysis with help of technical indicators.

• Understanding of market rules, regulations, procedures and best practices.

• Experience on commodities, currencies and derivatives trading.

LANGUAGES KNOWN 

• English

• Hindi

========================================================================